Refund Policy

Last updated: 27 July 2026

We want you to be happy with your SWMS before you pay — that's why you can preview the full document (watermarked) before checkout. Here's how refunds work.

1. Your rights under Australian Consumer Law

Our documents come with guarantees that cannot be excluded under the Australian Consumer Law. If a document you purchased has a major problem — for example, it fails to generate, the download doesn't work, or the PDF is corrupted — you're entitled to a refund or a replacement. Nothing in this policy limits those rights.

2. When we'll refund

• You paid but never received a working download link.
• The PDF you received is broken, incomplete, or doesn't match the preview you approved.
• You were charged twice for the same document.
• Unused 3-pack tokens where the fault is ours (for example, tokens that won't redeem).

3. When we generally won't refund

• Change of mind after downloading a working document that matches the preview you approved at checkout.
• Errors in the document caused by inaccurate or incomplete information you entered — you can review and regenerate before paying.
• 3-pack tokens you've already redeemed for documents you received.

4. How to request a refund

Email support@swmssorted.com.au within 30 days of purchase with the email you used at checkout and a short description of the problem. We'll respond within 2 business days. Approved refunds are returned to your original payment method via Stripe, usually within 5–10 business days.